Policy and FAQ’s

Early Arrival – We love it when you’re on time, but please do not arrive more than 5 minutes prior to your lesson. In order to avoid distractions for students and coaches we ask that you patiently wait in the lobby when you are early. Due to the small space and lesson traffic, please do not allow your child to get into the pool prior to their lesson.

Use the Shower – Please rinse your swimmer prior to getting into the pool in order to wash off Oils and Lotions. Keeping the PH balanced in our pool is very important. Our heated Saltwater pool is already tough to maintain , so any additional help in keeping it clean is greatly appreciated

Refunds – No refunds; You must use your bundle of lessons in the month purchased; To reschedule a lesson (sickness, emergency, etc.) contact Coach Britt  24 hours prior to your lesson to choose a new date or your lesson will be lost.



Inclement Weather– We are gifted with a warm 88 degree pool, very seldom do we cancel due to weather. If you live in an area where it is unsafe to drive, please let me know immediately and we will work to get you rescheduled.

Hot Tub – The hot tub is not permitted for use. The increased temperature may not be suitable for extended periods, and is there for SMART Sports members, who typically don’t want to relax after a workout with a child in the hot tub. For your child’s safety and to keep everyone happy, please avoid allowing your child to use.

Pool Floors The floors are deceptively wet, so please put any dry items on my table!

Attire Please come in your bathing suit and bring a towel. Bring Goggles if you have them, if not, I have plenty of spares.

No Call / No Show No makeup lesson may be rescheduled for no call or no show. No call or no show due to illness will require a doctors note.

Payments Due at sign-up. Payment can be made via Debit, Credit, or Check.  Make checks payable to: “Swimming Lessons with Britt“. If payment is not received by the beginning of your first lesson it will be delayed until payment is received.  There will be no makeup for time lost.

Waiver A Smart Sports waiver must be signed prior to your lesson, you may come early and sign the first day of lessons, or you can request a digital copy to scan and send back or bring on your first day. Choose an option below:



  • 1,2,3 Wet Face at bath time
  • Encourage splashing, and call them paddles
  • Try to keep a positive outlook of the water around your child, especially if you are afraid of the water. And come get acclimated when the gym is closed for a personal adult lesson at $10 per lesson. <3

Crying  No biggie, fishy’s are out of their comfort zone and unable to be held and embraced. Most kids are used to the fun, but now it is time to work. If you have a hard time with crying please leave, but come back with a smile at the end of your lesson. Parent attitude toward the lesson and teacher affect progress. If you show that you are concerned you are justifying their fear during class. So try to be happy for them and praise your fishy for making it through class, use words/queues in class at home, to show your fishy, mom and dad do this too.